Success and Retention Specialist

2 days ago


Tucson, Arizona, United States TMI ACQUISITION LLC Full time
Job Description

We are looking for a skilled Customer Success Manager to drive customer satisfaction and loyalty. As a CSM, you will be the customer's advocate, ensuring they have a seamless and positive experience with our brand. Your keen listening skills will uncover and address any issues or concerns promptly, improving satisfaction and fostering a positive customer experience.

Duties and Responsibilities:
  1. Deliver exceptional customer service, responding to customer inquiries and resolving issues promptly.
  2. Collaborate with Senior Customer Success Manager to develop strategies for account growth and expansion.
  3. Work closely with internal teams to ensure timely and successful delivery of products according to customer needs.
  4. Monitor and track KPIs for customer satisfaction, retention rates, and account growth, identifying areas for improvement.


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