Housing Coordinator-Entitlement Specialist

3 weeks ago

New York, New York, United States ICL Full time
Job Summary:

In the Transitional Residence for individuals experiencing homelessness, the Housing Coordinator plays a vital role in promoting the attainment of resident permanent housing goals. This involves ongoing assessment of resident housing needs and preferences, as well as the development of housing opportunities in the community. The Housing Coordinator assists residents with obtaining and keeping any entitlements for which they are eligible and manages their money to facilitate attainment of residents' housing goals.

Essential Tasks:
  1. Develop and maintain relationships with housing providers, HRA, SSI, and/or the Veterans Administration.
  2. Develop and maintain community resources guides for each of the five boroughs.
  3. Find suitable permanent housing in the community.
  4. Serve as a liaison between the residence and landlords regarding move-in schedules, leases, rent, and utility issues.
  5. Collaborate with case management staff to understand the specific housing needs and preferences of residents and act accordingly when searching for housing options.
  6. Serve as liaison to the Veteran's Administration to identify housing for residents that qualify for VA housing.
  7. Participate in ongoing reviews of existing linkages for their adequacy and seek to extend the program's and ICL's linkages as part of Continuous Quality Improvement.
  8. Document efforts to locate and secure housing for residents.
  9. Conduct a comprehensive review of the benefits eligibility and status of all residents admitted to the program and develop scenarios for residents that are consistent with their savings and money management plans.
  10. Assist residents with establishing a representative payee when needed.
  11. Maintain Entitlement case records, including the database that will enumerate the status of the individuals' progress in obtaining and keeping the appropriate level of entitlements.
  12. Assist residents with contacting entitlement agencies.
  13. Coordinate and track the resident's progression toward obtaining and keeping the maximum entitlement allocation.
  14. Provide entitlement counseling to residents and staff.
  15. Assure that each person residing in shelter is receiving or has applied for the appropriate level of VA, HRA, SSI, SSD, Medicaid, Medicare, and other entitlements.
  16. Participate in the development of a resident savings and money management plan within the scope of Department of Homeless Services and Veteran's regulations.
  17. Offer and provide residents both group and individual instruction in budgeting, banking, resident skills such as shopping wisely from a price and product perspective, credit, and taxes.
  18. Collaborate with case managers and the vocational counselor to provide advocacy and technical counseling.
  19. Participate in reviews will occur on the first working day following intake and weekly, thereafter, until entitlements issues are resolved.
  20. Assist in the orientation of new personnel when requested.
  21. Maintain up-to-date, accurate individual paper and electronic case records as directed by the Program Director.
  22. Comply with attendance and timekeeping rules and report reliably and regularly to work on an on-going basis.
  23. Attend regularly scheduled clinical meetings, staff meetings, and supervision as well as in-service training and development activities.
  24. Review the staff communications log and make entries concerning essential elements of information designated by program management.
  25. Obtain and maintain CPR and First Aid certifications.
  26. May have on-call responsibilities.
  27. Comply and promote compliance with all applicable laws, regulations, and agency policies helping to strengthen and maintain an ethical organizational culture.
  28. Immediately report serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy.
  29. Perform other job-related duties as assigned.

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