Customer Experience Associate

3 weeks ago

Stamford, Connecticut, United States Exela Technologies Full time

We are seeking a skilled Customer Experience Associate to join our team at Exela Technologies. As a key member of our customer support team, you will be responsible for delivering exceptional service and support to our customers.

This role embodies the core values of Authenticity, Accountability, and Action that guide us in providing exceptional experiences for both our customers and employees.

The estimated salary for this position is $22-$25 per hour, depending on job-related knowledge, skills, and experience.

Job Description:

  • Greet and welcome clients with a friendly, professional, positive energy.
  • Answer incoming calls from 1-800 line and address questions, complaints, and redirect them as necessary.
  • Maintain/Control visitor access database with building security
  • Register visitors/guests and announce them to appropriate personnel.
  • Provide general office information to visitors/guests.
  • Monitor office and kitchen/pantry (3) supplies, place orders, and restock as necessary.
  • Receive products, letters, packages, etc., and distribute them.
  • Schedules and maintains the calendar for conference rooms.
  • Coordinate conference rooms set-ups with building services as needed.
  • Provides support for teams when necessary.
  • The go-to person on the floor focused on delivering a White Glove hospitality-based experience; responsible for providing information and direct assistance while interfacing with all other office services.
  • Optimization of conference rooms and workspaces, ensuring booked space is used efficiently.
  • Create and delete ID badges using Exela's customers' ID badge system.
  • Real-time support for meetings on all floors, checking in with admins before meetings begin, providing a floor-based point of contact for additional support; Inspect facilities, systems, and common areas, reporting abnormalities to the Facilities Manager.
  • Visible support on the floors for colleagues and visitors, connecting them with the right people/resources to get what they need, responding to ad-hoc questions.
  • Place orders for office supplies where applicable using Exela's customers' preferred supplier and desktop ordering tool.
  • Familiarity with emergency exit locations and procedures, as well as emergency supply locations, AEDs, and First Aid Kits.
  • Staff safety and support are a priority during emergency situations.
  • Incoming mail sorting
  • Mail delivery
  • Outgoing mail pick-up
  • Incoming package processing and delivery
  • Outgoing package processing and support

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