Wholesale Solutions Specialist

4 days ago

Phoenix, Arizona, United States American Family Insurance Full time
Job Summary

We are seeking a highly skilled Wholesale Solutions Specialist to join our team at American Family Insurance. This experienced-level role will provide insurance carrier placement guidance and service to the field, managing a profitable book of business and maintaining strong relationships with the field and partners.

Key Responsibilities
  • Provide expertise to facilitate the placement of accounts with admitted and non-admitted carrier partners/brokers or facilitate out-bound marketing of select accounts.
  • Consult with agents on a broad variety of commercial and personal lines coverages.
  • Oversee a book of business within a geographic territory, accountable for placing profitable business.
  • Analyze submissions and make decisions based on individual risk characteristics, exposure analysis, hazard recognition, and control.
  • Utilize underwriting guidelines to ensure compliance with authority levels and state regulation.
  • Review and analyze relevant underwriting information for risks, including applications, inspections, loss control recommendations, loss history, credit checks, and D&B reports.
  • Price business according to insurance company underwriting and pricing guidelines.
  • Handle new and renewal placement process, including rating or submitting to insurance company, negotiating with sales/service team and/or company as necessary, obtaining updated customer information, and preparation of presentation and proposal/quotation materials.
  • Work with internal staff or carriers to resolve questions and issues related to applications or policies issued by our vendors or to obtain guidance on more complex coverages.
  • Assist agents and staff with carrier information and general processes and procedures.
  • Provide field management and agents with vendor product information and support in their sales efforts via an internal sales support team.
  • Maintain positive relationships with brokerage and alliance companies to maintain high customer service standards.
Requirements
  • Demonstrated experience providing customer-driven solutions, support, or service.
  • Demonstrated experience and proficiency using PC software applications (e.g., Microsoft Office, Internet Explorer, Outlook, Excel, etc.).
  • Demonstrated experience in account management/insurance placement for commercial and specialty personal lines products.
  • Demonstrated experience placing profitable business.
  • Solid knowledge and application of underwriting concepts and servicing for excess/surplus coverages for all admitted carriers and recognizes when to utilize an Excess and Surplus lines broker.
  • Solid knowledge and understanding of brokerage customer service, carrier placement, and policy processing processes, terms, and procedures.
  • Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
  • Demonstrated understanding of carrier appetites and market conditions.
  • Demonstrated experience consulting with agents.
  • Demonstrated written and verbal communication skills.
  • Resident state licensing exam(s) for property and casualty producer licenses within 30 days of hire.
  • Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire.
  • Required to maintain current, active license(s) status by continuing education and meeting all state, operating, and regulatory requirements.
Travel Requirements

Up to 10%.

Physical Requirements

Work that primarily involves sitting/standing.

Working Conditions

Not applicable.

This is a flex office/home role, and you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision, and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays, and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state, and local laws pertaining to non-discrimination, non-harassment, and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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