Senior Mortgage Operations Director

4 days ago


Horsham, Pennsylvania, United States Lakeview Loan Servicing Full time

Overview:

Lakeview Loan Servicing seeks an experienced Senior Mortgage Operations Director to lead our Consumer Direct (CD) business line. This role requires a senior leader who can contribute to the overall strategy and execution of our business platform.

About the Role:

This is a leadership position that involves managing team development, performance, and efficient documentation gathering. The ideal candidate will have experience driving measurable operational improvements using data and leveraging it to drive process improvements and customer satisfaction.

Key Responsibilities:

  • Manage team development, performance, and efficient documentation gathering
  • Design, implement, and manage performance metrics relevant to organizational goals
  • Own and manage budgets, understanding drivers and overall costs to run the operation efficiently
  • Provide leadership and guidance to direct and indirect reports, fostering a culture of continuous development and performance excellence
  • Evaluate and respond to internal and external reviews and audits related to quality control, compliance, and other related areas
  • Manage third-party providers to ensure compliance with Service Level Agreements (SLAs)
  • Review and implement changes in investor standards and government regulations, updating policies and procedures accordingly
  • Handle additional responsibilities as requested by management to achieve company goals and operational improvements

Requirements:

  • 10+ years of management experience, with at least 5 years in mortgage operations
  • 5+ years of proven experience driving measurable operational improvements using data
  • Proficiency with MS Office Suite and mortgage origination systems, particularly Encompass
  • Applied knowledge of regulatory requirements, government-sponsored enterprise loan programs, and mortgage documentation
  • Experience transforming or radically improving a mortgage processing operation
  • Strong planning and organizational skills, with the ability to meet deadlines and deliver high-quality output

What We Offer:

  • A competitive salary range of $150,000 - $200,000 per year
  • A dynamic and growing company with opportunities for professional growth and development
  • A collaborative and inclusive work environment

How to Apply:

Please submit your application, including your resume and cover letter, through our website. We are an equal opportunity employer and welcome applications from diverse candidates.



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