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In-Store Mobile Consultant

2 months ago

Saratoga Springs, Utah, United States T-Mobile Full time


At T-Mobile, we prioritize your growth. Our comprehensive Total Rewards Package guarantees that our employees receive the same exceptional care we extend to our customers.

All team members benefit from a competitive base salary and a robust compensation package, which is part of our Total Rewards.

Employees have access to various wealth-building opportunities, including annual stock grants, an employee stock purchase plan, a 401(k), and free, year-round financial coaching.

This is how we ensure our employees are UNSTOPPABLE.

Mobile Associates, Store-in-Store play a vital role in the Retail Team, responsible for embodying the T-Mobile brand within partner locations, where active customer engagement is essential for success.

They serve as ambassadors, generating enthusiasm and excitement around our products and services.

These associates are passionate about the connected world and thrive in dynamic environments, where technological advancements, customer demands, and the retail experience are in constant flux.

Mobile Associates excel at cultivating and enhancing relationships with customers through impactful interactions. They possess the skills to identify customer needs and are dedicated to educating, demonstrating, and recommending solutions.

Mobile Associates SiS consistently surpass their performance targets by excelling in sales, delivering outstanding customer experiences, and achieving quality of sale metrics.


Key Responsibilities:
Engage proactively with a diverse range of customers in a bustling retail setting. You will utilize digital tools, communicate effectively, educate customers, and highlight the value of T-Mobile solutions.
As a Mobile Associate, you will consistently leverage digital self-service tools during customer interactions and the onboarding process.

Identify customer needs and employ solution-based selling techniques to fully showcase the value of T-Mobile products and services.

Complete training on the T-Mobile in-store experience, acquiring new skills, knowledge of products and processes, and understanding of systems and reference resources. You will continuously learn and enhance your skills to provide the best possible experience for our customers.
Customer-focused. You are enthusiastic, approachable, and engaging with customers.

You can connect on a personal level, match the customer's pace, and build rapport, trust, and loyalty with every interaction.

Foster relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.


Qualifications:
High School Diploma/GED (Required)

Work Experience: 6 Months of Customer Service and/or Sales Experience in a Retail Environment (Preferred).

Customer Satisfaction:
A passionate customer advocate with the desire to be authentic while connecting and enjoying interactions with our customers. Effective at balancing customer experience with performance goals (Required).

Team Collaboration:
A desire to be part of the transformative T-Mobile Store Team.

Willingness to collaborate with peers and store leaders, sharing best practices while serving customers and resolving issues.

(Required)

Sales Acumen:
A competitive spirit and confidence to thrive in a fast-paced sales environment. (Required)
At least 18 years of age
Legally authorized to work in the United States

Hourly Base Pay:
$16.50


Within the first 90 days at T-Mobile, Mobile Associates receive on-the-job training and are eligible for incentive pay while achieving training milestones.

Upon completion, Mobile Associates advance to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year.

Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour, inclusive of base pay and incentives. Additionally, since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits reflect the spirit of One Team, Together. A significant aspect of how we care for one another is ensuring our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible.
Never stop growing

As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder–it's more like a jungle gym of possibilities. We are dedicated to helping our employees advance in their careers, as this shared ambition drives our business and culture forward.

By applying for this career opportunity, you're embodying our values while investing in your career growth, and we commend that. You're unstoppable.
T-Mobile USA, Inc. is an Equal Opportunity Employer.

All employment decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Talent comes in various forms at the Un-carrier.