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Pest Management Operations Manager

2 months ago


Powell, Ohio, United States 1st Response Pest Management Full time
About the Role

1st Response Pest Management is seeking a highly skilled and experienced Office Manager to lead our operations and customer service team. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operation of our office, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their inquiries, resolving issues, and ensuring their satisfaction.
  • Operations Management: Oversee the day-to-day operations of the office, including managing schedules, coordinating with field technicians, and ensuring seamless communication between teams.
  • Leadership: Lead and motivate our office staff, providing guidance, coaching, and support to help them excel in their roles.
  • Administrative Tasks: Manage administrative tasks, including billing, accounts payable/receivable, and record-keeping.
  • IT and Technical Skills: Possess advanced IT proficiency, including Google Suite, Excel, and Word, and be comfortable with learning new software and systems.
Requirements
  • 5+ years of office management experience
  • Pest management experience preferred
  • Ability to pass a criminal background check
  • First-class customer service skills
  • Advanced IT proficiency
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.