Customer Support Specialist

7 days ago


Reynoldsburg, Ohio, United States Ohio Department of Developmental Disabilities Full time

About the Role

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at the Ohio Department of Developmental Disabilities. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a professional and courteous manner
  • Provide information and assistance to customers regarding our services and programs
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction
  • Maintain accurate records and reports of customer interactions

Requirements

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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