Guest Experience Lead

2 weeks ago


Reading, Pennsylvania, United States McDonald's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Lead. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience in our restaurant.

Key Responsibilities
  • Manage in-restaurant service for our guests, including taking orders on the register and assisting guests with the kiosk.
  • Bring delicious food to guests' tables and ensure that every guest receives a friendly greeting and farewell.
  • Work collaboratively with our team to maintain a clean and welcoming environment.
  • Provide excellent customer service and resolve any issues that may arise.
What We Offer
  • A competitive hourly rate of $16-$18, depending on experience and availability.
  • Paid vacation time after one full calendar year of work.
  • Archways to Opportunity education programs, including high school completion courses, upfront college tuition assistance, and English language classes.
  • Flexible scheduling to fit your needs.
  • Performance reviews twice a year.
  • Discounted meals while working.
  • Health, dental, and vision insurance for full-time employees.
Requirements

We are looking for a friendly and people-focused individual who is passionate about delivering exceptional customer service. If you are a team player who is able to work in a fast-paced environment, we encourage you to apply.

Please note that this job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, you understand that you are applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. You understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information you provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant.



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