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Branch Operations Leader

2 months ago

Hartford, Connecticut, United States FullSteam Full time
Job Overview

As a Branch Operations Leader at FullSteam, you will oversee multiple client engagements across diverse markets. Your primary focus will be on enhancing customer acquisition and retention, managing operations efficiently, and fostering staff development. This role demands a thorough management of branch activities to ensure outstanding team performance and client satisfaction.

Key Responsibilities:
  • Collaborate closely with sales teams to boost branch productivity.
  • Develop and implement a staffing strategy to deliver exceptional service to our esteemed clients.
  • Stay informed about the latest trends and developments in your designated markets.
  • Coordinate various operational aspects to ensure adherence to compliance standards, including workers' compensation and human resources regulations.
  • Oversee the financial management of branch operations, encompassing budgeting, forecasting, and profit and loss analysis.
  • Enhance brand visibility by building and nurturing community relationships.
  • Create and execute a strategic recruiting plan to address current and future staffing needs.
  • Leverage operational data and technology to improve order fulfillment, recruitment processes, safety measures, and retention strategies for both associates and clients.
  • Ensure client satisfaction through regular monitoring of activities, adjusting services as necessary, and identifying opportunities for business growth.
  • Recruit, train, and mentor team members to establish a fully operational and skilled workforce.
  • Set performance goals and foster accountability to drive team success.
  • Encourage colleague retention and support professional development initiatives.
Qualifications:
  • A minimum of 4 years of relevant experience, with a strong focus on management and operational oversight.
  • Experience in the staffing industry is preferred.
  • Proven background in recruitment, customer service, and team leadership.
  • Proficient in operational software (e.g., Google Suite) and basic data management tools for analytical purposes.
  • Ability to thrive in a fast-paced environment and adapt to change effectively.
  • Strong motivational skills to inspire team members toward achieving performance objectives.
  • Professional and effective communication skills across all levels of leadership.
  • Capability to deliver results-oriented solutions tailored to branch needs.