Training Manager

5 days ago


Bartlesville, Oklahoma, United States Veni Vidi Vici Full time
Job Summary

As a key member of the Veni Vidi Vici team, the Training Manager will be responsible for building and supervising a team that achieves our goals of customer satisfaction, sales, and profitability. This role involves teaching job-related behavior to Manager Trainees, ensuring they acquire the necessary knowledge and skills to effectively perform as a Co-Manager, according to our standard operating procedures.

Key Responsibilities
  • Team Development: Recruit, hire, train, and evaluate colleagues by following procedures outlined in our Four Phases of Hiring Handbook and the Managers Class Guide for recruitment, selection, orientation, training, and performance evaluation.
  • Performance Management: Develop a productive team by providing direction and supervision of colleagues through the appropriate use of communication, delegation, coaching, and discipline, and implement change in a positive manner resulting in low turnover among Team Members.
  • Customer Satisfaction: Achieve accuracy and service time goals for all customers and ensure Team Members provide neighborly service as defined by our principles, promises, and goals, Customer Service Standards, Priority Guidelines, and the Remedy Process.
  • Quality Control: Achieve quality standards on all products served by ensuring all Team Members follow our recipes, specifications, and procedures as described in the Operational Resource Guide (ORG) and in training materials.
  • Restaurant Operations: Ensure a work environment that is in compliance with government regulations and is safe, secure, and free of harassment or discrimination, as defined by our policies and procedures regarding security, safety, and standards of conduct.
  • Financial Management: Accurately complete all paperwork associated with daily, weekly, and period-end activities as directed by the Area Supervisor or Market Director, and manage all financial responsibilities with integrity, performing tasks associated with achieving cost control goals and supervising colleagues to ensure goals are met.
  • Marketing and Sales: Actively plan and properly implement local store marketing events and in-store promotions that result in increased sales, and teach Trainees the job functions of the Co-Manager position by using the four-step method of training and other appropriate methods that maximize the Trainee's learning.
Requirements
  • Experience: A minimum of two (2) years of experience in a management role, achieving at least an assistant manager/co-manager position in a quick-service restaurant, or one (1) year of experience in a management position in a full-service restaurant.
  • Education: High school diploma or equivalent required; bachelor's degree in a related field preferred.
  • Skills: Excellent decision-making, planning, and problem-solving skills; strong management, team-building, and communication skills; ability to read and analyze profit and loss statements, and a working knowledge of local store marketing techniques, sales building, and cost control.
  • Certifications: Certified as a Little Caesars Manager for a minimum of 6 months to 1 year, depending on performance assessments, and has successfully completed Manager class or is a Franchise Representative with a minimum of 9 months Little Caesars experience.


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