Customer Service Team Lead

2 months ago


Las Vegas, Nevada, United States Goodwill Industries Of So Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Goodwill Industries Of So. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and driving sales growth in our store.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service to all customers, donors, and employees, ensuring a positive and welcoming shopping experience.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Team Leadership
    • Lead and motivate a team of sales associates to achieve sales goals and provide excellent customer service.
    • Conduct regular team meetings and provide feedback to ensure team members are meeting expectations.
  • Sales and Operations
    • Maximize sales performance through effective merchandise rotation, display, and inventory management.
    • Meet or exceed sales goals on a consistent basis.
    • Participate in interviewing candidates for entry-level retail roles.
  • Training and Development
    • Ensure that quality customer service is presented and provided by employees in a timely and courteous manner.
    • Contribute to and assist in administering associate evaluations.
  • Asset Protection
    • Ensure that asset protection matters are reported and investigated accurately and in a timely manner.
    • Ensure proper operation of security and safety systems, including door locks, alarms, and cash handling procedures.
Requirements
  • High school/GED completion preferred.
  • Minimum of 1 year retail experience.
  • Must be able to continuously perform repetitive work at a set pace.
  • Must possess strong interpersonal skills with excellent communication skills.
  • Bilingual a plus.
  • Exhibits a high level of integrity and business ethics.
  • Exhibits a high level of adaptability and flexibility.
Working Conditions

Duties will be conducted at the retail store, warehouse, or other assigned Goodwill locations. Exposure to extreme heat, cold, dust, animal hair, and sometimes humidity.

Able to lift, carry, push, and pull a minimum of 50 pounds. Prolonged standing, walking, reaching, stooping, lifting, pulling, bending, kneeling.



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