Customer Service Liaison
4 days ago
At ASC Building Products, we are seeking a highly skilled Customer Service Liaison to manage the order fulfillment process and resolve claims efficiently.
The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong understanding of manufacturing processes and procedures.
Key Responsibilities:- Order Management: Receive purchase orders from customers, ensure all information is accurate, and evaluate if orders are backlogged or require cut lists.
- Claim Resolution: Investigate and resolve customer complaints in a timely and professional manner.
- Communication: Coordinate with internal departments to answer questions, provide clarification, or make changes to orders as needed.
- Data Entry: Enter orders into SAP systems, ensuring accuracy and completeness.
- Education: High School Diploma or equivalent required; Bachelor's degree preferred.
- Experience: 2 years' customer service experience or equivalent industry experience.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office Suite.
We offer a competitive salary range of $24.05 - $36.08 per hour, along with medical, dental, and vision insurance, basic life insurance, and a 401(k) plan.
Our total compensation package is designed to support our employees' well-being and help them achieve their goals.
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