Customer Service Liaison

4 days ago


Salem, Oregon, United States ASC Building Products Full time
Job Overview

At ASC Building Products, we are seeking a highly skilled Customer Service Liaison to manage the order fulfillment process and resolve claims efficiently.

The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong understanding of manufacturing processes and procedures.

Key Responsibilities:
  • Order Management: Receive purchase orders from customers, ensure all information is accurate, and evaluate if orders are backlogged or require cut lists.
  • Claim Resolution: Investigate and resolve customer complaints in a timely and professional manner.
  • Communication: Coordinate with internal departments to answer questions, provide clarification, or make changes to orders as needed.
  • Data Entry: Enter orders into SAP systems, ensuring accuracy and completeness.
Requirements:
  • Education: High School Diploma or equivalent required; Bachelor's degree preferred.
  • Experience: 2 years' customer service experience or equivalent industry experience.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office Suite.
Benefits:

We offer a competitive salary range of $24.05 - $36.08 per hour, along with medical, dental, and vision insurance, basic life insurance, and a 401(k) plan.

Our total compensation package is designed to support our employees' well-being and help them achieve their goals.



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