Service Dispatch Specialist
3 weeks ago
We have been Birmingham's trusted residential heating, cooling, plumbing, and electrical experts for over 30 years. Founded by Phil Smitherman, a U.S. Navy veteran, in 1987, Aux Home Services draws inspiration from the Navy's Auxiliary ('Aux') forces, ensuring your home operates smoothly like a well-maintained vessel.
Our Mission
We prioritize punctuality, cleanliness, transparent pricing, and top-notch service delivery, setting us apart in delivering exceptional experiences. Our culture thrives on openness and relatability, fostering an environment where every team member feels valued and heard.
Job Description
As a Dispatcher, you will play a critical role in our service delivery process, ensuring that our technicians are dispatched efficiently and effectively. You will be the main point of contact for customers, handling inbound calls, emails, and online inquiries. Your primary responsibilities will include:
- Coordinating and scheduling service appointments
- Managing incoming calls and emails
- Dispatching technicians to job sites
- Maintaining accurate records of service calls and work orders
- Communicating with customers regarding appointment confirmations and updates
Why Work With Us?
- We offer a competitive salary of $37,500.00-$42,000.00 per year, plus performance-based bonuses
- We provide a comprehensive benefits package, including medical, dental, and vision insurance
- Our 401(k) matching program allows you to save for your future
- You'll enjoy employee discounts on our services
- We offer paid holidays and PTO, so you can recharge
Requirements
- Valid driver's license
- Self-motivated and leadership qualities
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
How to Apply
- Fulfll out this application form
- We'll reach out promptly to conduct a prescreening call
- If we're a good fit, we'll invite you for an interview
- Based on your qualifications, we might extend a job offer
The estimated annual salary for this role is approximately $41,000. Our company's mission aligns with being growth-minded, having a 'Help First' attitude, professionalism, positive outlook, doing the right thing, and growing personally and professionally through training and mentorship.
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