Reception and Reservation Expert

2 days ago


Houston, Texas, United States aloft Houston by the Galleria Full time
Join Our Team

We are seeking a talented and dedicated Front Desk Agent to join our team at aloft Houston by the Galleria. As a Front Desk Agent, you will play a critical role in delivering exceptional guest experiences and driving business results.

Responsibilities
  • Deliver exceptional guest service, ensuring high levels of satisfaction and loyalty.
  • Manage front desk operations, including checking-in and checking-out guests, responding to guest inquiries, and resolving issues in a timely and professional manner.
  • Collaborate with hotel staff to resolve guest complaints and concerns.
  • Maintain accurate records and reports, including guest information and room assignments.
Requirements
  • Bachelor's degree or equivalent required; College coursework in a related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
Benefits
  • $55,000 - $70,000 per year (estimated salary range).
  • Competitive benefits package, including medical, dental, and vision coverage.
  • Opportunities for career advancement and professional growth.


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