Automotive Operations Manager
4 weeks ago
Job Summary:
Monro, Inc. is seeking an experienced Automotive Assistant Manager to join our team. As an Automotive Assistant Manager, you will be responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro's performance and profitability goals.
Key Responsibilities:
- Ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.
- Help achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
- Attend to all guest needs in areas of sales, service, complaints, and adjustments.
- Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory.
- Assist in organizing the store's workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
- Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards.
- Ability to work flexible hours, days, evenings, weekends, and holidays.
- ASE certification and State Inspection License (where applicable) preferred.
- Ability to problem solve, manage inventory, merchandising, and customer service.
- Complete all Monro required training with the guidelines and timing provided.
- Capable of performing basic automotive maintenance, repair, and tire services.
- Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions.
- Excellent organizational and time management skills with the ability to change focus quickly to meet business needs.
What We Offer:
- Performance based incentives
- Paid vacation and holidays
- Reimbursement for ASE Certifications
- Reimbursement for State Inspection Licenses, where applicable
- 401k eligibility immediately upon hire
- Direct Deposit
- Healthcare, Vision, and Dental
- Growth Opportunity:
At Monro, we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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