Personal Banker

Job Summary:

We are seeking a highly motivated and customer-focused Personal Banker to join our team at Provident Bank. As a Personal Banker, you will be responsible for building and maintaining strong relationships with our customers, understanding their financial needs, and providing personalized solutions to meet those needs.

Key Responsibilities:

• Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers
• Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
• Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner
• Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships
• Advance the Bank's Corporate Sales Program through the consultative need's assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.

Requirements:

• High school diploma or GED
• Minimum of 6 months of sales and service experience in a customer-facing retail environment
• Strong interpersonal skills, including listening, written and verbal communication
• Ability to work a flexible schedule based upon the needs of the business
• Demonstrations positive and professional demeanor with all customers and co-workers
• Strong math and analytical skills
• Understand and adhere to safety and security practices
• Demonstrate and apply good relationship building skills
• Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
• Strong customer service/advocacy skills
• Strong organizational and time management skills
• Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office

Preferred Qualifications:

• Prior Retail banking experience
• Life and Health Licenses to support investment program

Working Conditions:

Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.