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Healthcare Front Office Administrator

2 months ago

Santa Monica, California, United States Tower Saint John's Imaging Full time
Job Overview

Position Summary

The Front Office Administrator plays a crucial role in welcoming and assisting patients, ensuring the smooth operation of the office environment. This position involves collecting necessary information for medical procedures, scheduling appointments, confirming insurance details, and managing phone communications with a focus on patient safety and confidentiality.

Key Responsibilities

  • Exemplifies the core values of Tower Saint John's Imaging, including quality, safety, teamwork, accountability, integrity, and respect.
  • Oversees the opening of the office and ensures that all essential supplies are readily available.
  • Welcomes patients and gathers required information, accurately entering data into the Radiology Information System (RIS) and ensuring patient records are complete.
  • Collaborates with medical technologists to facilitate services as prescribed by healthcare providers.
  • Provides administrative support and coordinates with colleagues to deliver timely and precise services.
  • Maintains strict confidentiality when handling sensitive patient information and documentation.
  • Prioritizes tasks effectively to ensure timely completion of responsibilities.
  • Delivers outstanding customer service to all patients and visitors.

Core Duties

  • Adheres to all regulations regarding the confidential management of company and patient information, including compliance with HIPAA and other privacy standards.
  • Communicates courteously and effectively with all stakeholders, both internal and external.
  • Utilizes strong writing and verbal skills to ensure all communications are clear, accurate, and professional.
  • Stays informed about company policies and procedures to provide accurate information.
  • Complies with safety regulations pertinent to the role and work environment, including reporting incidents and using personal protective equipment as necessary.
  • Employs critical thinking to analyze documents and forms, interpreting information presented in various formats.
  • Meets attendance and punctuality requirements, organizing tasks to achieve daily goals.
  • Respects the dignity and privacy of all patients.

Additional Responsibilities

  • Participates in meetings and training sessions as required.
  • Performs other duties as assigned by management.

Qualifications

  • Education: High school diploma or GED.
  • Experience: One to three years of relevant experience or training, or a combination of education and experience. Experience in insurance billing is preferred.

Skills and Knowledge

  • Medical Knowledge: Strong understanding of medical terminology.
  • Equipment Proficiency: Competent in using office equipment such as computers, copiers, and fax machines; skilled in data entry.
  • Technical Skills: Proficient in Microsoft Office and industry-specific software; adept at using internet browsers.
  • Communication Skills: Excellent written and verbal communication abilities.
  • Organizational Skills: Strong ability to organize tasks and manage time effectively.
  • Problem-Solving Skills: Capable of identifying issues and developing solutions.

Physical Requirements

  • Ability to stand, walk, and sit frequently; occasional bending and lifting of materials up to 25 pounds.
  • Manual dexterity for operating office equipment and handling documents.
  • Must possess a valid driver's license and maintain personal vehicle insurance.
  • Clear hearing and speaking abilities for effective communication.
  • Vision must be sufficient for near and far tasks, with color vision required.
  • Exposure to potential hazards such as infectious agents and cleaning chemicals.
  • Noise level typical of an office and medical environment.

Additional Information

Willingness to work overtime and travel for off-site meetings and training sessions as necessary.