Infrastructure Engineering Manager

4 weeks ago

Minneapolis, Minnesota, United States Ampact Full time
Job Summary

Ampact is seeking a highly skilled Infrastructure Engineering Manager to lead our infrastructure team and drive high-impact infrastructure and security initiatives. As a strategic leader and technical expert, you will oversee the production environment, help desk support, and ensure smooth operations across the organization.

Key Responsibilities

• Lead and manage the infrastructure team, providing technical direction and fostering a culture of collaboration and continuous improvement.
• Design, deploy, and maintain high-availability, high-performance systems in a multi-cloud environment (AWS, Azure) and Office 365.
• Collaborate with software engineering, product, security, and support teams to architect scalable and secure infrastructure solutions.
• Implement automation tools (Python, Perl, Power Automate) and Infrastructure-as-Code (IaC) to manage infrastructure efficiently.
• Establish robust monitoring, alerting, and incident response mechanisms to ensure 99.9%+ uptime of mission-critical services.
• Lead security efforts to ensure infrastructure adheres to best practices, including regular audits, vulnerability scanning, patch management, and compliance with frameworks like FERPA, ISO 27001, SOC 2, and GDPR.
• Develop and enforce IT security policies and procedures to protect the organization's data and infrastructure.
• Ensure compliance with industry regulations and standards and conduct regular audits to assess adherence to security protocols.
• Develop and implement security training programs to promote a culture of security awareness throughout the organization.
• Oversee production support and help desk operations, ensuring timely resolution of infrastructure, software, and network issues.
• Establish escalation procedures and SLAs to maintain optimal service levels.
• Own the incident management process, including root cause analysis, post-mortem reviews, and continuous improvement efforts to prevent future issues.
• Continuously monitor and optimize infrastructure costs without compromising performance, reliability, or security.
• Manage capacity planning and scaling to ensure infrastructure can handle future growth, including traffic spikes, data loads, and new product features.
• Collaborate with cross-functional teams to ensure alignment on infrastructure needs.
• Ensure high-quality technical documentation and provide mentorship and training to your team to develop their technical skills, security awareness, and troubleshooting capabilities.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• 7+ years of experience in infrastructure, DevOps, or systems engineering, with at least 3+ years in a leadership or management role.
• Deep expertise in cloud infrastructure (AWS, Azure) with experience in multi-cloud architectures.
• Experience with Infrastructure-as-Code tools like Terraform, Ansible, or CloudFormation.
• Solid understanding of networking (e.g., VPN, DNS, Load Balancers, VPCs) and security best practices (e.g., IAM, Key Management, firewalls).
• Proficient in container orchestration technologies like Docker and Kubernetes, including production-level scaling and management.
• Experience with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI) to automate deployment and testing.
• Strong knowledge of Linux/Unix systems and administration, including performance tuning, troubleshooting, and scripting (e.g., Bash, Python).
• Experience leading security initiatives, including vulnerability management, patching, security incident handling, and implementing security controls.
• Experience managing help desk operations, including developing SLAs, incident tracking, escalation procedures, and support workflows.
• Experience with monitoring and logging systems such as Prometheus, Grafana, ELK stack, or similar.
• Proven ability to manage and mentor teams, setting goals, conducting performance reviews, and developing career paths for team members.
• Passion for learning and continuous improvement, with a proactive approach to staying updated on industry trends and technologies.
• Ability to travel locally as needed to attend meetings.
• Ability to communicate effectively with people/groups in multiple settings within and outside the organization.
• Ability to effectively utilize existing and emerging technology to achieve required results.
• Ability to transport moderately heavy objects up to 25 pounds.

Benefits

Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k).

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