Community Account Manager

2 weeks ago

Flagstaff, Arizona, United States Altice USA Full time
Job Summary

We are seeking a highly motivated and results-driven Community Account Manager to join our team at Altice USA. As a key member of our sales team, you will be responsible for growing and maintaining market share by selling new movers, win-back customers, and upgrading existing customers to maximize monthly recurring revenue.

Key Responsibilities
  • Consistently achieve monthly sales, revenue quotas, and key performance indicators.
  • Coordinate marketing events and cultivate relationships with sales, leasing staff, and HOA's to represent our brand, products, and provide service excellence.
  • Conduct site and virtual visits with property staff, updating and replenishing sales collateral, and educating leasing staff about new and existing product offers and the value of the Optimum brand.
  • Schedule quarterly/semi-annual reviews with property staff to 'walk' the property, understand business trends, and share property performance against established targets.
  • Act as a liaison between property management and our internal Technical Operations, Construction Department, and Sales Support to address service issues that impact our ability to deliver on-time and exceptional service.
  • Timely track and report all sales, events, visits, and property escalations.
  • Act as a point of contact with Bulk Property management staff, coordinating new customer onboarding and de-bulk events.
Requirements
  • 5+ years related experience.
  • Ability to travel up to 75%.
  • Strong communication skills are a must.
  • Proficiency in Microsoft Excel and Office Suite programs is required.
  • Business Development experience with emphasis on new customer acquisition and relationship management.
  • Must be self-motivated and able to work independently.
  • Computer skills, including Windows-based applications, and the ability to work within Salesforce and sales order entry and CRM platforms.
  • Strong people and relationship management skills.
  • Valid driver's license and driving record within Company standards.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring, and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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