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Rehabilitation Support Specialist

2 months ago


San Antonio, Texas, United States Ross Family Clinics PLLC Full time
Position Overview

We are seeking a dedicated Rehabilitation Support Specialist to assist in delivering exceptional patient care at our clinics. This role involves providing support to patients undergoing physical rehabilitation and ensuring a smooth operational flow within the clinic.

Key Responsibilities
  • Assist the physician by adhering to all directives and protocols.
  • Welcome and engage with patients in a friendly manner.
  • Manage patient check-in and check-out processes efficiently.
  • Coordinate scheduling for patient follow-up visits.
  • Oversee passive therapy management, including the application of heat and ice packs, and assigning therapy beds.
  • Facilitate active therapy by demonstrating and supervising exercises and stretches.
  • Maintain accurate documentation of therapies and patient progress in electronic health records.
  • Record patient symptoms, medical history, and vital signs during intake assessments.
  • Perform basic administrative tasks as required.
Work Schedule

The clinic operates Monday through Friday from 7 AM to 7 PM and Saturday from 8 AM to 2 PM. The current shift available is from 1 PM to 7 PM, with rotating Saturday shifts.

Additional Duties
  • Support patients with their exercise routines.
  • Document daily notes for each patient.
  • Upload necessary documentation into patient medical files.
  • Assist in managing non-compliant patient cases with guidance from supervisors.
  • Ensure patients are scheduled at least two weeks in advance.
  • Maintain the accuracy of patient logs and databases.
  • Demonstrate proficiency in electronic health record systems and Google Docs.
  • Communicate regularly with clinic staff and physicians.
  • Maintain and care for clinic equipment.
  • Implement best practices in all job functions.
  • Exhibit self-direction and attention to detail.
  • Foster a positive and respectful environment for patients and colleagues.
  • Respond promptly to communications.
  • Complete tasks efficiently and within expected timelines.
  • Adhere to clinic protocols and training materials.
  • Utilize timekeeping and scheduling systems effectively.
  • Arrange for coverage during absences.
  • Accept constructive feedback for professional growth.
  • Deliver excellent customer service and contribute ideas for system improvements.
  • Take on additional responsibilities as assigned by supervisors.