Admissions Coordinator

4 weeks ago


West Palm Beach, Florida, United States Aliya Health Group Full time
Job SummaryAliya Health Group is a nationwide network of addiction treatment centers providing diverse, evidence-based programs for substance use disorders and co-occurring mental health disorders. We offer a highly personalized clinical approach to treatment and a full continuum of care, empowering clients to build a life in recovery that's enjoyable, fulfilling, and hopeful.

Position: Admissions Coordinator | Aliya Health Group: Nationwide | Full-Time | Shift 3pm - 11pm

We are seeking a sales-oriented Admissions Coordinator to join our team. This role will be responsible for answering all incoming calls, qualifying potential clients, and assisting in helping clients/families understand the process of treatment. The successful candidate will be responsible for walking clients through the process from the initial phone call to admission to our facilities and explaining necessary finances / insurance benefits required for admission.

Key Responsibilities:

Answering inbound phone calls from people seeking substance abuse/alcohol treatment
Establishing relationships with clients and their guarantors to discuss financial responsibility and necessary information
Explaining insurance benefits to clients and their families
Maintaining good relationships with outside medical facilities for smooth patient transfers
Completing pre-screen assessments and relaying information to the Director of Admissions

Requirements:

Proper telephone etiquette
Empathy and compassion towards individuals struggling with substance use / alcohol use disorders
Knowledge of computer software applications (Salesforce, Microsoft Word, Outlook)
1-2 years of admissions and/or sales experience preferred
Proven sales background
Professionalism in all facets of communication
Ability to work under a high-stress environment
Call center experience or multi-line phone system experience preferred
Dependability / Honesty / Integrity

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