Admissions Coordinator
4 weeks ago
Position: Admissions Coordinator | Aliya Health Group: Nationwide | Full-Time | Shift 3pm - 11pm
We are seeking a sales-oriented Admissions Coordinator to join our team. This role will be responsible for answering all incoming calls, qualifying potential clients, and assisting in helping clients/families understand the process of treatment. The successful candidate will be responsible for walking clients through the process from the initial phone call to admission to our facilities and explaining necessary finances / insurance benefits required for admission.
Key Responsibilities:
Answering inbound phone calls from people seeking substance abuse/alcohol treatment
Establishing relationships with clients and their guarantors to discuss financial responsibility and necessary information
Explaining insurance benefits to clients and their families
Maintaining good relationships with outside medical facilities for smooth patient transfers
Completing pre-screen assessments and relaying information to the Director of Admissions
Requirements:
Proper telephone etiquette
Empathy and compassion towards individuals struggling with substance use / alcohol use disorders
Knowledge of computer software applications (Salesforce, Microsoft Word, Outlook)
1-2 years of admissions and/or sales experience preferred
Proven sales background
Professionalism in all facets of communication
Ability to work under a high-stress environment
Call center experience or multi-line phone system experience preferred
Dependability / Honesty / Integrity
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