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Senior Executive IT Support Technician
2 months ago
Executive IT Support Specialist - Onsite Role
At Royal Communications Consultants Inc, we pride ourselves on delivering unparalleled 24/7 assistance to high-level executives and their administrative teams. Our mission is to ensure the flawless functionality of end-user devices and software through a comprehensive suite of services, including installation, troubleshooting, repair, maintenance, and upgrades. Our expertise encompasses a wide array of technologies, such as personal computers, virtual desktop infrastructures, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networking solutions. We provide support through various channels, including in-person, telephonic, and email assistance, covering areas such as remote support, desk-side assistance, break/fix solutions, and audio-visual support.
Key Responsibilities:
- Address user inquiries and support requests promptly via phone or email.
- Take ownership of high-impact issues and escalate as necessary until resolution.
- Deliver application support across diverse operating systems, including Windows 10/11, Office 365, Outlook mobile, and MacOS.
- Provide technical solutions and guidance to users at all levels of the organization.
- Assemble and install hardware in accordance with lifecycle management protocols.
- Effectively manage inventory and asset tracking.
- Collaborate with vendors and assist with various IT support tasks as required.
- Contribute to project execution and participate in disaster recovery planning and testing.
- Document technical support procedures and share knowledge within the team.
- Be prepared to travel occasionally, including managing travel support and high-risk travel scenarios.
- Be available for on-call duties and weekend support as necessary.
- Demonstrate multitasking abilities and proficiency with multimedia platforms such as Cisco Webex, Zoom, and Teams.
- Experience with aviation support and hangar operations is a plus.
Experience Required:
- A minimum of 5 years of relevant experience.
- Expertise in Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, Cisco AnyConnect, Z Scaler, VPN, and Dell/Mac/Apple hardware.
- Prior experience in Executive IT Support, particularly for C-suite executives and senior management within the financial sector.
- Familiarity with event support and managing sophisticated home networks.
- Proactive support experience, utilizing tools such as Splunk and Control Up.
- Participation in data privacy initiatives, with knowledge of personal information removal from data brokers, dark web monitoring, and password security management.
- Understanding of satellite communications, Star Link, and configuration of temporary devices.
- Bachelor's degree in a relevant field.
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