Lead EHR Analyst, Epic Beacon

2 weeks ago

Brentwood, Tennessee, United States Ardent Corporate Full time
Overview

Ardent Health Services (AHS) is a prominent national healthcare services organization based in Nashville, TN. Through its various subsidiaries, Ardent manages nearly 200 healthcare facilities. Our subsidiaries encompass hospitals and multispecialty physician practices across six states. Ardent operates 30 hospitals, providing 4,423 patient beds, employing 23,000 staff members, and including 1,700 employed physicians. We pride ourselves on understanding that each hospital is distinct, reflecting the unique needs of the community it serves. This deep insight into local healthcare dynamics is one of our significant advantages.

We are currently seeking a talented individual to join our Clinical Systems team as a Senior EHR Analyst specializing in the Epic Beacon module.

POSITION SUMMARY

The primary role of the Senior EHR Analyst is to deliver expert guidance in the functional support, design, instruction, oversight, and management of the Epic system to ensure operational success across the market and relevant facilities. Key responsibilities include, but are not limited to: hands-on design, development, and testing of application workflows and functionalities; identifying and implementing continuous improvement opportunities within the system; participating in system upgrades; supporting application users; and assisting in the execution of all Beacon application projects and initiatives.

Responsibilities

Analysis and Solution Definition

  • Collaborate with Application Managers, Directors, and the entire Project Team to gather, analyze, and document business operations and workflows.
  • Quickly grasp the business challenges and data issues faced by the organization and industry.
  • Identify organizational strengths and weaknesses, proposing areas for enhancement.
  • Assist in the creation of system documentation, user manuals, and training programs for the application suite.
  • Engage in testing efforts, ensuring that issues are identified, tracked, reported, and resolved promptly.
  • Analyze data conversion requirements and evaluate new functionalities in releases to determine impacts and opportunities.

Project Execution

  • Assess current processes to identify gaps and develop future state processes to enhance departmental and organizational efficiency.
  • Communicate and uphold project standards.
  • Support the enforcement of project deadlines and schedules.
  • Incorporate feedback from supervisors accurately and appropriately.
  • Manage resources in alignment with project timelines.
  • Consistently deliver high-quality services to business stakeholders.
  • Understand the components necessary for running a financially successful project.
  • Make recommendations, review, and test changes, enhancements, and each new release as assigned.
  • Ensure that test scripts are created, reviewed, and updated to reflect proposed workflow solutions.
  • Assist in defining, testing, and implementing interfaces with third-party systems, developing effective end-to-end workflows around these interfaces.

Communication

  • Facilitate team and client meetings effectively.
  • Deliver informative and well-structured presentations.
  • Demonstrate the ability to communicate sensitive information tactfully.
  • Collaborate effectively with colleagues and across teams to achieve objectives.

Problem Solving

  • Prioritize and resolve issues efficiently.
  • Provide ongoing analysis, maintenance, and both technical and functional support for systems throughout the organization.
  • Offer technical guidance to identify system deficiencies and analyze problems and solutions.
  • Exhibit confidence and extensive knowledge of emerging industry practices when addressing business challenges.
  • Collaborate with business stakeholders to introduce innovative solutions.

Leadership

  • Inspire enthusiasm among team members.
  • Facilitate effective team interactions.
  • Acknowledge and appreciate each team member's contributions.
  • Develop and nurture relationships with business stakeholders.
  • Continuously seek opportunities to enhance customer satisfaction.
  • Assist in defining work assignments and managing workloads for teams.
  • Provide issue management, escalation, and resolution functions for teams.

General

  • Participate in after-hours support on-call rotation.
  • Ability to travel up to 25% as required.
  • Provide on-site support during go-live or upgrade activations.
  • Embody and promote core values: Inquisitiveness, Teamwork, Passion, and a Positive Attitude.
  • Participate in disaster recovery measures.
Qualifications

Education & Experience:

  • Degree, certificate, or licensure in relevant fields such as oncology, medical office management, or computer sciences. Relevant experience may be considered in lieu of a degree.
  • Beacon Certification is mandatory.
  • A minimum of 3-5 years of experience as a Beacon analyst is required.

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