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Patient Services Specialist 3

2 months ago

Austin, Texas, United States Baylor Scott & White Health Full time
Job Summary

The Patient Services Specialist 3 provides high-level administrative support services in a healthcare setting, ensuring exceptional patient care. This senior-level position handles complex tasks, assists in training staff, and serves as a backup supervisor.

Key Responsibilities
  • Assists in the hiring process and serves as a peer interviewer.
  • Performs patient relations, check-in/check-out, scheduling, insurance verification, and answers phone calls.
  • Serves as an expert in handling complex tasks and responding to escalated issues.
  • Participates in process improvements initiatives, facilitates team meetings, and attends huddles.
  • Mentors and trains staff in processes and procedures.
  • Provides training on applications, websites, and other resource access.
  • Serves as backup to supervisor in their absence, managing schedules, assigning tasks, and following up on work results.
  • Monitors and arranges for facility and equipment maintenance and repairs.
  • Performs quality assurance audits.
  • Orders supplies as requested.
Requirements
  • Excellent listening, interpersonal, and communication skills, with professional telephone etiquette.
  • Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
  • Knowledge of patient registration procedures and documentation.
  • Knowledge of medical insurance claims procedures and documentation, including Out of Network processes.
  • Skilled in the use of personal computers and related software applications.
  • Skilled in preparing and maintaining patient records.
  • Ability to analyze unpaid third-party claims and delinquent accounts.
  • Ability to mentor and train staff.
Benefits

Our competitive benefits package includes:

  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.
Qualifications
  • EDUCATION - H.S. Diploma/GED Equivalent.
  • EXPERIENCE - 2 Years of Experience.

Baylor Scott & White Health is an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.