Senior Director, Learning and Development

4 weeks ago

Bloomington, Illinois, United States Capital One Full time
Job Summary

Capital One is seeking a Senior Director, Learning and Development to drive forward the work of best-in-class Learning professionals who enable game-changing business results by providing cutting-edge programs and solutions. This role will serve as a driving influencer and champion on the Learning & Development (Capital One U) leadership team, charting the direction of our organization of ~300 learning professionals.

The ideal candidate will have a track record of building diverse, inclusive, and high-performing teams, and will be able to establish and leverage operational and quality standards across the organization. They will also have the ability to work backwards from a workforce plan and guide the development of curricula, and will be a strategic and forward-thinking leader who can motivate the team to high performance while caring for well-being and balance.

The Senior Director, Learning and Development will be responsible for building strong relationships and consulting with business leaders, HR partners, and L&D teammates to deliver learning strategies and experiences that meet people where they are and bring them forward on their journey. They will also be responsible for devising and implementing a clear and consistent learning assessment model to measure results and return on investment, short term and long term.

This is a unique opportunity to work in an environment where the business truly values the strategic learning partnership to unleash greatness in our associates. If you are a strategic, values-driven, innovative, and intellectually rigorous leader who loves solving problems in a consultative way, leading teams with heart and humility, and delivering on an inspiring vision, we encourage you to apply.

Key Responsibilities
  • Build strong relationships and consult with business leaders, HR partners, and L&D teammates to deliver learning strategies and experiences that meet people where they are and bring them forward on their journey
  • Bring proven practices from design thinking, adult learning theory, and innovation to pilot and test new approaches that can generate improved experiences and outcomes
  • Devise and implement a clear and consistent learning assessment model to measure results and return on investment, short term and long term
  • Develop a multi-year and near-term strategy and roadmap for learning and development across the key functions, aligned to the needs of key partners
  • Lead the change management and communications efforts to support the roll out of new resources and create sustainable, well-managed programs and processes by applying discipline in simplicity and scalability
  • Fuel a culture of continuous learning on the team and among our partners by keeping an active pulse on external trends and bring them back to the team
  • Motivate the team to high performance while caring for well-being and balance as a role model and a tone-setter for the team
  • Communicate with and influence leadership at all levels
  • Prioritize learning efforts and effectively allocate resources
  • Advance the mission around diversity, inclusion, and belonging through leading practices in hiring, team building, and infusing these concepts throughout the learning experiences
Basic Qualifications
  • Bachelor's Degree or Military experience
  • At least 3 years of experience in instructional design or learning experience design
  • At least 5 years of experience in client consulting
  • At least 5 years of experience leading and implementing learning strategies
  • At least 5 years of experience in people leadership
  • At least 5 years of experience in project management
Preferred Qualifications
  • Master's Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design or Effectiveness
  • Professional Human Resources Certification or Senior Professional Human Resources Certification
  • 3+ years of experience working in senior level Learning & Development roles
  • 10+ years of experience in client consulting / performance consulting
  • 10+ years of leading cross-functional project teams to build, deliver, and measure against transformational strategies

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