Healthcare Patient Coordinator

2 weeks ago

Salisbury, North Carolina, United States Healogics Full time

At Healogics, we take pride in the significant impact we have on our patients' lives. We recognize that meaningful work comes with its challenges, and we are dedicated to providing our employees with the support and compensation they deserve for their invaluable contributions.

As the leading provider of advanced wound care services in the United States, Healogics treats over 300,000 patients with chronic wounds each year across more than 600 locations. With the increasing prevalence of an aging population, obesity, diabetes, and surgical procedures, the demand for expert care for non-healing wounds is on the rise. Our mission is to extend our quality outcomes to as many patients as possible through partnerships with outpatient clinics.

The Patient Navigator plays a crucial role in ensuring the efficient operation of a busy outpatient wound care center. This position encompasses a variety of front office responsibilities and general administrative tasks to support the center's staff.

Key Responsibilities:

  • Collaborates with center leadership to optimize daily patient flow.
  • Engages in staff meetings to enhance operational effectiveness.
  • Welcomes patients and visitors, managing calls and directing them to the appropriate personnel.
  • Handles all patient communication needs, including scheduling and appointment reminders, while coordinating with providers according to the care continuum model.
  • Collects and verifies patient insurance details, including pre-certifications and authorizations, entering data into relevant systems.
  • Records and processes patient charges accurately.
  • Ensures the accuracy of charges, prepares monthly patient feedback data, and submits necessary documentation to providers.
  • Organizes new patient records, maintains existing files, and performs quality checks for completeness and signatures.
  • Coordinates and schedules ancillary tests with other departments.
  • Arranges transportation for patients as required.
  • Maintains office and medical supplies as necessary.
  • Performs additional duties as assigned.
Qualifications:
  • High School Diploma or GED; Associate's degree is preferred.
  • At least two years of administrative experience, ideally in a healthcare environment; prior experience in medical coding is a plus.
Preferred Skills:
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong customer service, interpersonal, and communication skills, both verbal and written.
  • Excellent organizational and time-management abilities.
  • Typing speed of 60 words per minute.
  • Basic mathematical skills.
  • Attention to detail and ability to maintain confidentiality.
  • Capacity to thrive in a fast-paced environment and manage multiple tasks simultaneously.
  • Team-oriented with the ability to collaborate effectively.
  • Experience with EPIC is preferred.
The hourly compensation for this role typically ranges from $18.84 to $24.55, depending on qualifications such as education, experience, and geographic considerations.

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