Technical Support Engineer
7 days ago
We are seeking a highly skilled Technical Support Engineer to join our team at SONIFI. This role will involve providing advanced technical support for our systems, including solutions for Hospitality and GIA - Guest Internet Access.
Salary Range: $60,000 - $85,000 per annum
Key Responsibilities- Respond to escalation requests from technical support agents and determine customer impact resulting from reported issues.
- Determine the best course of action to successfully triage problems, identify root causes, and pursue corrective actions to resolve issues.
- Collaborate with internal engineering teams and 3rd party vendors to drive issue resolution.
- Provide engineering-level support for the setup/installation of SONIFI systems and required integration into existing systems.
- Perform system upgrades, firmware updates, device configuration, and remote monitoring as assigned.
- Certification in one of the following: CCNA, RCNA, CWNA, RHCSA, CompTIA; Network+, Security+, or Linux+
- Four-year degree in Engineering, Computer Science, or Information Systems, and a minimum of five (5) years experience in enterprise-level technical support involving networking technologies.
- Strong familiarity with Unix/Linux and use of the BASH Shell.
- Strong familiarity with tcpDump and Wireshark for taking and analyzing network packet captures.
- Advanced knowledge of one or more scripting language.
- A competitive salary range of $60,000 - $85,000 per annum.
- A comprehensive benefits package including health, dental, vision, 401(k) with employer match, paid time off (PTO), flexible work arrangements, professional development opportunities, pet insurance, and on-demand pay.
SONIFI is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
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