IT Operations Expert
1 week ago
About the Role:
MyCareersFuture is seeking a highly skilled Production Support Specialist to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our production systems.
Key Responsibilities:
- Manage day-to-day issues, including daily health checks of applications and processes, working closely with various stakeholders to prioritize and resolve reported production incidents.
- Act as the focal point for critical/high-impact incident resolution for application systems in production.
- Manage and support high-availability 24/7 production systems with an on-call option during non-office hours, with team members rotation on a weekly basis.
- Ensure end-of-day batch processes are completed successfully for multiple applications across the country every day.
- Own production operational issues by issuing initial responses, data gathering, tracking, and resolution where possible, as well as determining escalation protocols based on the nature of the issue.
- Investigate production issues and provide workarounds to users to move business forward, and engage analysis with L3/Vendor teams for further investigation.
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up, and communication of problems to internal and external clients, technical resources, and executives.
- Perform Disaster Recovery (DR) exercises for multiple applications across all countries every year, generating one-time reports as per user request/audit request.
- Run problem governance calls with business users, Dev, and Vendor teams to prioritize problem tickets and ensure review before problem tickets are resolved.
Requirements:
- Minimum 4 years of hands-on experience in Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, and CTRL+M technology-related supported applications.
- Hands-on experience in IT Operations/Production Support L2/L3.
- Experience in ITIL processes and tools like Splunk, Control-M is a plus.
- Strong analytical and trouble-shooting skills required.
- Experience in Disaster Recovery planning and test execution.
- Exhibits problem-solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
- Experience working in financial services industries supporting mission-critical applications is a big plus.
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