Client Relations Specialist

4 weeks ago

Owensboro, Kentucky, United States UniFirst Corporation Full time

UniFirst Corporation is on the lookout for a committed Client Relations Specialist to enhance our team. In this pivotal role, you will serve as a vital link between our clients and the organization, ensuring exceptional service delivery. At UniFirst, we offer a standard workweek with weekends off, and we provide comprehensive training to support your success.

Key Responsibilities:

  • Address client inquiries regarding accounts, procedures, and services via phone or email.
  • Deliver outstanding service to both clients and UniFirst staff.
  • Manage accounts receivable tasks, including contacting overdue accounts, processing credits and exchanges, and resolving account issues through our escalation procedures.
  • Collaborate with and support UniFirst's Sales Department with administrative tasks.
  • Conduct basic data entry and various administrative responsibilities.

Qualifications:

Ideal Candidate:

  • Minimum of 2 years of experience in a customer service role within an administrative environment is preferred.
  • Experience in accounts receivable is highly valued.
  • A High School diploma or GED equivalent is recommended.
  • Strong verbal and written communication skills, with a focus on professional phone and email etiquette.
  • Essential attributes include being an active listener, responsive, and personable.
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word, TEAMS, etc.).
  • Excellent time management and organizational skills, with a keen attention to detail.
  • A collaborative team player who can also work independently.
  • Ability to solve problems in a dynamic work environment.
  • Comfortable with basic mathematical operations (addition, subtraction, multiplication, division).
  • Physical ability to lift up to 25 pounds, carry parcels, walk short distances, and sit for extended periods.

What We Offer:

Training: We prioritize continuous learning and professional growth, fostering an environment that encourages team members to reach their full potential. You will receive hands-on training, access to comprehensive online training modules through our Service Certificate Program – Client Relations Specialist, and utilize UniFirst's innovative training platform, The Learning Center.

Career Advancement: As a growing organization, we provide significant opportunities for personal development and career progression. We believe in promoting from within.

Community Culture: Our unique community culture distinguishes UniFirst as an exceptional workplace.

Diversity: At UniFirst, we celebrate a diverse environment filled with various cultures, personalities, and backgrounds, recognizing that diverse perspectives contribute to our success.

Compensation & Benefits: We offer on-the-job training, a 401K plan with company matching, profit sharing, health insurance, an employee assistance program, life insurance, paid time off, direct payroll deposit, tuition reimbursement, a 30% employee discount, and bonuses for employee referrals.

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