Global Customer Engagement Specialist

3 weeks ago


Fairfield, California, United States Torpac Inc Full time
Company OverviewTorpac Inc is a global leader in the field of pharmaceutical capsules and laboratory equipment. Our products are used by the pharmaceutical & nutritional industry worldwide to improve lives.

We are seeking an experienced Global Customer Engagement Specialist to join our team. As a key member of our customer service department, you will be responsible for ensuring customers receive the maximum benefit from Torpac's products and services.

The ideal candidate will have excellent communication skills, be self-motivated, and have a strong ability to work independently. A bachelor's degree is preferred, but not required.

We offer a competitive salary of $75,000 - $90,000 per year, based on qualifications and experience, as well as a range of benefits including 16 days Paid Time Off, medical, dental, vision, and life/disability insurance benefits, and a 401K Plan with a generous 4% company match.

Responsibilities
  • Communicate with business professionals about Torpac's products via email, Zoom, and phone.
  • Answer product line, pricing, stock, lead time, shipping, and order status questions.
  • Prepare quotations and accurately process customer orders via email and phone.


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