Call Center Enrollments Specialist

6 days ago


Novato, California, United States Kaiser Permanente Full time
Job Description:
As a Call Center Enrollments Specialist at Kaiser Permanente, you will play a vital role in ensuring seamless enrollment experiences for our members. Your expertise in customer service, communication, and problem-solving will be essential in resolving any issues that may arise during the enrollment process.

Responsibilities:
• Respond to member inquiries and resolve issues related to enrollment and product offerings in a timely and professional manner.
• Collaborate with internal teams to develop and implement processes that improve the efficiency and effectiveness of the enrollment process.
• Conduct presentations and training sessions to educate members and prospects on Kaiser Permanente's products and services.
• Analyze enrollment data to identify trends and opportunities for improvement, and provide recommendations to leadership.

Requirements:
• Bachelor's degree in Marketing, Finance, Business Administration, or related field, and two years of experience in marketing, business development, managing business-to-business relationships, or directly related field.
• Accident and Health Insurance License (California) within three months of hire.

What We Offer:
• Competitive salary range of $33.36 - $43.15 per hour.

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