Customer Experience Specialist

3 weeks ago


Novato, California, United States DriveSavers Data Recovery Full time

DriveSavers Data Recovery is seeking an experienced Customer Care Representative to join our team. As a critical part of our data recovery process, you will be responsible for communicating with customers who have experienced data loss and guiding them through the recovery process.

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About Us: At DriveSavers, we pride ourselves on being the leader in data recovery services. Our team is dedicated to providing exceptional customer service and ensuring that our clients receive their recovered data as quickly as possible.

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Job Description:

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We are looking for someone with excellent communication skills, both written and verbal, who can work independently as well as part of a team. The ideal candidate will have 2-4 years of sales experience and a degree or equivalent work experience. We also require strong interpersonal and organizational skills, as well as attention to detail and ability to analyze customer needs.

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Key Responsibilities:

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  • Receiving inbound calls and working directly with data recovery engineers to report findings">
  • Outbound call follow-up and answering customer questions about the technical process of data recovery and associated pricing">
  • Providing exceptional customer service and ensuring customer satisfaction">
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Benefits:

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  • Competitive salary ($45,000 - $60,000 per year)">
  • Monthly bonuses">
  • 401K retirement plan">
  • Medical insurance">
  • Dental and vision plan">
  • Ongoing training">
  • Paid holidays">
  • Maternity/paternity leave">
  • Events and celebrations">
  • Friendly workspace">
  • Green business practices">
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What You'll Love About Working at DriveSavers:

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  • A fun and rewarding work environment where you can make a difference in people's lives">
  • A competitive salary and benefits package">
  • Opportunities for growth and professional development">
  • A supportive and collaborative team environment">
  • The chance to work with cutting-edge technology and stay ahead of the curve">
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Apply Now: If you're passionate about delivering exceptional customer service and are eager to join a dynamic team, please submit your application. We look forward to hearing from you



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