Patient Services Representative Bilingual Specialist
2 weeks ago
About Us: Marin Community Clinics is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services. Founded in 1972, we serve almost 40,000 individuals annually in Marin County.
Job Summary: We are seeking a Patient Services Representative to manage a large volume of inbound and outbound calls for patients and the organization.
Responsibilities:
- Answers questions related to appointments, schedules, or reschedules appointments for medical and dental clinics.
- Works closely with other clinic staff to assist callers in obtaining answers to their questions.
- Answers high-level inbound and outbound calls with questions or concerns via phone from patients.
- Responsible for timely and professional responses to inquiries; follows up on questions to ensure callers receive the information needed.
- Researches required information using accessible resources.
- Routes tasks, inbound calls to appropriate departments.
- Works closely with patients to complete appointment details for appointment scheduling.
- Manages and escalates priority issues or concerns to management.
- Timely notifies appropriate personnel of any scheduling changes caused by patient cancellations.
- Other duties may be assigned, such as helping pull, log, and respond to patient voice-mails.
Qualifications:
- High School degree is required.
- College education is a plus.
- 1+ years of relevant call center/customer service experience in a healthcare environment is highly desired.
- Previous experience with Electronic Health Records (EPIC) preferred.
- Experience with Microsoft Office software.
Required Skills and Abilities:
- Ability to handle all interactions with patients with empathy and compassion.
- Must have strong communication skills in English and Spanish, written and verbally.
- Bilingual English/Spanish skills are required for this role.
- Ability to work in an individual or team environment in a fast-paced call center office environment.
- Strong attention to detail ability.
- Ability to multitask and complete tasks timely.
- Ability to follow up on assigned tasks or other projects assigned by manager.
- Critical thinking ability to troubleshoot through incoming calls.
- Willingness to take initiative.
Estimated Salary Range: $20.00 - $25.00 per hour
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