Patient Services Representative Bilingual Specialist

2 weeks ago


Novato, California, United States Marin Community Clinics Full time

About Us: Marin Community Clinics is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services. Founded in 1972, we serve almost 40,000 individuals annually in Marin County.

Job Summary: We are seeking a Patient Services Representative to manage a large volume of inbound and outbound calls for patients and the organization.

Responsibilities:

  • Answers questions related to appointments, schedules, or reschedules appointments for medical and dental clinics.
  • Works closely with other clinic staff to assist callers in obtaining answers to their questions.
  • Answers high-level inbound and outbound calls with questions or concerns via phone from patients.
  • Responsible for timely and professional responses to inquiries; follows up on questions to ensure callers receive the information needed.
  • Researches required information using accessible resources.
  • Routes tasks, inbound calls to appropriate departments.
  • Works closely with patients to complete appointment details for appointment scheduling.
  • Manages and escalates priority issues or concerns to management.
  • Timely notifies appropriate personnel of any scheduling changes caused by patient cancellations.
  • Other duties may be assigned, such as helping pull, log, and respond to patient voice-mails.

Qualifications:

  • High School degree is required.
  • College education is a plus.
  • 1+ years of relevant call center/customer service experience in a healthcare environment is highly desired.
  • Previous experience with Electronic Health Records (EPIC) preferred.
  • Experience with Microsoft Office software.

Required Skills and Abilities:

  • Ability to handle all interactions with patients with empathy and compassion.
  • Must have strong communication skills in English and Spanish, written and verbally.
  • Bilingual English/Spanish skills are required for this role.
  • Ability to work in an individual or team environment in a fast-paced call center office environment.
  • Strong attention to detail ability.
  • Ability to multitask and complete tasks timely.
  • Ability to follow up on assigned tasks or other projects assigned by manager.
  • Critical thinking ability to troubleshoot through incoming calls.
  • Willingness to take initiative.

Estimated Salary Range: $20.00 - $25.00 per hour



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