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Event Coordinator
2 months ago
We are seeking a highly organized and enthusiastic Event Coordinator to join our team at Michaels Inc. As an Event Coordinator, you will be responsible for planning, coordinating, and facilitating events within our store to provide a stress-free, fun, and engaging experience for our guests.
Key Responsibilities:- Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
- Communicate events with clients and store team members.
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
- Adjust plans and events based on client's feedback and needs.
- Create backup or emergency plans to be executed as needed.
- Ensure client satisfaction for scheduled events.
- Uphold the company's cleanliness and safety standards.
- Set up, break down, and clean before and after each event.
- Provide fast and friendly check out experience.
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customer on Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck un-load, stocking and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner.
- Energetic and enthusiastic personality.
- Ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
- Excellent people skills.
- Experience working with children and children's events.
- Good communication skills, including written, verbal, and nonverbal communication as well as listening skills.
- Organizational skills, interpersonal skills, and creative problem-solving skills.
- Retail and/or customer service experience required.
The Event Coordinator will work in a fast-paced retail environment, with regular bending, lifting, carrying, reaching, and stretching. The ability to remain standing for long periods of time is also required.
