Vesta Onsite System Manager

4 weeks ago


Salt Lake, Utah, United States Motorola Solutions Full time
Job Description

This position is located in the state of Utah and will be a System Manager role within the VSS Field Services Emergency Call Handling Support Team.

The role will be responsible for traveling to customer sites within the state or working virtually to administer and manage the state-wide VESTA 911 System and VESTA NGCS network (EsiNET).

The System Manager will assist in delivering MSI contractual support agreements by coordinating with and assisting various existing Onsite support models in-person and remotely, and by enhancing MSI's role in providing additional services and product/support satisfaction for the customer.

The System Manager will provide advanced technical support of Public Safety software solutions in a fast-paced environment and will be an escalation point for complex trouble tickets.

Key Responsibilities:

  • Travel to 30+ dispatch centers within Utah to perform preventative maintenance, troubleshooting on break-fix cases, and work on change projects tied to the statewide 9-1-1 system.
  • Manage and lead day-to-day activities in meeting MSI's contractual commitments documented in the Maintenance Agreement with the customer.
  • Manage and lead our relationship with the local service partner.
  • Manage and lead our relationship with the customer.
  • Ensure that customer satisfaction goals are met both internally and with the customer.
  • Procure and coordinate any internal resources that may be needed.
  • Ensure compliance with response/restoration time commitment.
  • Remotely diagnose system failure and facilitate call management as applicable.
  • Manage Emergency Service efforts and escalation procedures.

Requirements:

  • Bachelor's degree in Computer Science (or related degree) or equivalent work experience.
  • 4+ years of customer support experience.
  • 3+ years of IT support experience.
  • Strong written and oral communication skills.
  • Strong soft skills, interpersonal communication, and problem-solving skills.
  • Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management.
  • Working knowledge of Analog and Digital Telephony.
  • Microsoft MCSE or equivalent experience.
  • Cisco CCNA certifications or related experience.
  • In-depth installation, configuration, and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating Systems.
  • Experience with Windows Domain architecture/ integration / Active Directory.
  • Experience in providing Linux/UNIX technical support to customers.
  • Experience with troubleshooting various server/desktop hardware related issues.
  • Experience with Servers (Dell and HP).
  • Experience troubleshooting LAN/WAN.
  • Experience with VOIP applications.
  • Experience troubleshooting 3rd party application integration.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc.



  • Salt Lake, Utah, United States Motorola Full time

    Job Title: Vesta Onsite System Manager, State of UtahJob Summary: We are seeking a highly skilled System Manager to join our team in Utah. As a System Manager, you will be responsible for managing and maintaining the Vesta 911 system and VESTA NGCS network in the state of Utah.Key Responsibilities:Travel to customer sites within the state to perform...


  • Salt Lake, Utah, United States Motorola Solutions Full time

    Job DescriptionThis position is for a System Manager who will be responsible for managing the VESTA 911 system and VESTA NGCS network in the state of Utah.The System Manager will assist in delivering MSI contractual support agreements by coordinating with and assisting various existing Onsite support models in-person and remotely.The role will also be...


  • Salt Lake, Utah, United States Motorola Solutions Full time

    Job DescriptionThis position will be located in the state of Utah and will be a System Manager role within the VSS Field Services Emergency Call Handling Support Team.The role will be responsible for traveling to customer sites within the state or working virtually to administer and manage the state-wide VESTA 911 System and VESTA NGCS network (EsiNET).Key...


  • Salt Lake, Utah, United States Motorola Solutions Full time

    At Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a System Manager for our VESTA 911 installation in Utah, you'll play a critical role in ensuring the safe and efficient operation of our public safety ecosystem.The ideal candidate will have a strong background in technical support, with experience in...


  • Salt Lake, Utah, United States Pkaza LLC Full time

    This is a challenging and unique role that involves managing the design of critical power systems for new data centers and expansions to existing data centers.The ideal candidate will have past experience designing electrical systems specifically for large data centers, with a focus on electrical power distribution system design and installation.They will...


  • Salt Lake, Utah, United States Fastenal Full time

    Job Title: Onsite Account RepresentativeJob Summary: We are seeking a highly motivated and experienced Onsite Account Representative to join our team at Fastenal. As an Onsite Account Representative, you will be responsible for building and maintaining strong relationships with our customers, identifying business opportunities, and developing strategies to...


  • Salt Lake, Utah, United States System One Full time

    Electrical Project Lead RoleAs a key member of the System One team, you will be responsible for leading the design of electrical systems for our state-of-the-art passenger trains. Your expertise will be crucial in creating efficient and reliable designs that meet our high standards.Key ResponsibilitiesCollaborate with the Technical Project Manager to achieve...


  • Salt Lake, Utah, United States Groove Technology Solutions Full time

    Job SummaryWe are seeking a highly skilled Smart Building Engineer to join our team at Groove Technology Solutions. As a key member of our engineering team, you will be responsible for designing and implementing intelligent building technologies that enhance the efficiency and sustainability of our clients' facilities.Key ResponsibilitiesDesign and implement...


  • Salt Lake, Utah, United States Workday Full time

    About the RoleAt Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We're looking for a dynamic Procurement Systems Manager to join our Procurement Systems team within the Center of Excellence.The ideal candidate will have a strong background in procurement systems management, source to pay process...


  • Salt Lake, Utah, United States PacifiCorp Full time

    Electrical Systems Manager PacifiCorp is seeking a highly skilled Electrical Systems Manager to join our team. This role will be responsible for providing technical expertise and support to all activities in the specialized fields of substation apparatus, protection and control equipment or communications equipment. The successful candidate will act as an...


  • Salt Lake, Utah, United States University of Utah Full time

    About This OpportunityWe are seeking a highly skilled Technical Systems Manager to join our team at the University of Utah. As a key member of our IT department, you will be responsible for leading our client management infrastructure and ensuring the smooth operation of our systems.Key ResponsibilitiesManage, plan, and install new software releases and...


  • Salt Lake, Utah, United States Industrial Electric Mfg Inc Full time

    Job SummaryWe are seeking a highly skilled Electrical Systems Specialist to join our team at Industrial Electric Mfg Inc. As a key member of our field service team, you will be responsible for directly commissioning, troubleshooting, and performing maintenance on IEM and non-IEM products.Key ResponsibilitiesProvide product/field service expertise, with the...


  • Salt Lake, Utah, United States Unavailable Full time

    Job SummaryCommonSpirit Health is seeking a highly skilled PACS Systems Administrator Senior to join our team. As a key member of our IT department, you will be responsible for the administration of our Picture Archiving and Communication System (PACS) and related medical imaging applications infrastructure.The ideal candidate will have a strong...


  • Salt Lake, Utah, United States Dennis Group for New Grads, Co-Ops & Internships Full time

    Job DescriptionAt Dennis Group, we're seeking a highly skilled Environmental Systems Specialist to join our team. As an Environmental Systems Specialist, you'll play a key role in designing and implementing wastewater systems and strategies for our food and beverage processing facilities.Key Responsibilities:Design and implement wastewater systems and...


  • Salt Lake, Utah, United States Dennis Group for New Grads, Co-Ops & Internships Full time

    Packaging Engineers at Dennis Group work closely with our process, controls, and building system engineers to scope, layout, install, and commission packaging equipment lines for our food and beverage industry clients.We are a design build engineering firm and general contractor that designs and builds food and beverage processing facilities.Our packaging...


  • Salt Lake, Utah, United States Integrated Engineering Full time

    Job SummaryThe Embedded Systems Software Developer is responsible for designing and developing high-performance embedded software solutions for automotive products, ensuring they meet performance, safety, and reliability standards. This role requires a strong understanding of embedded systems, firmware development, and software optimization.Key...


  • Salt Lake, Utah, United States Intermountain Health Full time

    Job Summary:The Business Systems Analyst Manager is responsible for leading the business analysis function within Pharmacy Services. This includes directing the day-to-day operations, managing budgets, and overseeing human resource management and staff training.Key Responsibilities:Provides leadership and direction for the business systems analysis...


  • Salt Lake, Utah, United States Pure Storage Full time

    Join Pure Storage's Commercial Systems Engineering TeamPure Storage is seeking a highly skilled Commercial Systems Engineering Manager to lead our Commercial Systems Engineering team. As a key member of our sales engineering organization, you will be responsible for developing and executing strategies to drive sales growth and customer satisfaction in the...

  • Product Manager

    4 weeks ago


    Salt Lake, Utah, United States Oracle Full time

    Product Manager - Event-Driven SystemsAs a Product Manager for Oracle's Transactional Event Queues (TxEventQ) and Sagas framework, you will play a crucial role in shaping the future of Oracle's event-driven, transactional, and microservices-oriented systems. Your responsibilities will include innovating, enhancing, and growing these products to simplify...


  • Salt Lake, Utah, United States CIOX Health Full time

    Job Title: Health Information Specialist II- OnsiteAt CIOX Health, we are seeking a highly skilled and detail-oriented Health Information Specialist II- Onsite to join our team. As a key member of our operations team, you will be responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner,...