Senior Operations Manager
3 days ago
We are seeking a highly skilled and experienced General Manager to join our team at PCRK Group. As a General Manager, you will be responsible for leading a team of professionals in managing the day-to-day operations of our massage and skincare business.
Key Responsibilities:- Ensure the location is performing at its best, with a focus on key functional areas such as Net Active Member Gain, Service Hours, Guests, and Enhancements.
- Monitor staffing levels across all departments and ensure all positions are staffed appropriately.
- Coach, develop, and retrain underperforming team members in sales and service expectations.
- Ensure all licensure, training, and documentation are up-to-date and in compliance with state, federal, and franchisor regulations.
- Participate in company and regional conference calls and weekly operation director calls.
- Continuously train team members on soft skills, business acumen, and metrics to promote professional development.
- Facilitate the resolution of customer service issues and identify systemic opportunities for improvement.
- Promote and implement new products, services, and initiatives.
- Responsible for location's payroll entry and inventory management.
- Review payroll, inventory, and applicable reports to audit for errors and address profitability-related opportunities.
- Host monthly performance coaching plans and partner with operations director to address performance concerns and celebrate performance wins.
- Strong analytical, leadership, and communication skills.
- Comprehensive understanding of Profit & Loss statements.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Multi-unit management experience is required.
- Competitive compensation package, including base salary, generous commissions, and bonus opportunities.
- Excellent medical plans.
- Dental and vision insurance.
- Paid time off.
- Comprehensive 401k package.
- 40% discount on products.
- Free massage and skincare services monthly.
We believe our differences make us better, and we're excited to hear from everyone with the skills, experience, and passion to do a great job, regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, PCRK will provide reasonable accommodations for qualified individuals with disabilities.
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