Senior Digital Product Operations Manager

2 weeks ago


Phoenix, Arizona, United States Highmark Health Full time
Job Title: Senior Digital Product Operations Manager

Highmark Health is seeking a highly skilled Senior Digital Product Operations Manager to join our team. As a key member of our Digital Product Hub, you will play a critical role in driving digital transformation efforts and ensuring alignment with strategic objectives.

Key Responsibilities:
  • Manage the enterprise digital asset and capabilities inventory, maintaining and updating it as new assets and capabilities are deployed or decommissioned.
  • Facilitate governance processes for the Digital Operating Model, including managing intake, assessing requests, and tracking progress and outcomes.
  • Establish project plans with timelines, assign tasks, sequence dependencies, and ensure completion of deliverables.
  • Maintain and promote the Digital Product Management Playbook, ensuring all digital roadmaps within each digital spoke are maintained according to the Playbook.
  • Manage the enterprise end-to-end digital roadmap within the Digital Product Hub, providing transparency for stakeholders across the organization.
  • Facilitate build/buy/partner evaluations for new digital capabilities and vendor integration evaluations for the Product & Health Experience department.
  • Mentor less senior Digital ProductOps Managers.
Requirements:
  • Bachelor's Degree in Business, Science, Technology, Design, Healthcare, or a related field.
  • 5 years of experience in Product Management, Project Management, or Program Management.
  • 3 years of experience with Agile Process Methodology.
Preferred Qualifications:
  • Master's Degree in Business, Science, Technology, Design, Healthcare, or a related field.
  • 3 years of experience in the Healthcare Industry.
  • 3 years of experience managing large, complex projects.
Skills:
  • Excellent written, interpersonal communication, and presentation skills.
  • Demonstrated ability to work with minimal supervision with a high degree of organization and attention to detail.
  • Proven track record of defining project requirements and delivering successful projects on schedule.
  • Ability to lead and influence others within a matrixed organization.
Language:

English

Travel Requirement:

0% - 25%

Physical, Mental Demands, and Working Conditions:

Office-based

Teaches/trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely



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