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Expert in Customer Claims Management

2 months ago

Tualatin, Oregon, United States PDX Movers Full time

Join PDX Movers as a Customer Claims Coordinator

Are you looking for a career that emphasizes Culture, Teamwork, and Personal Development? PDX Movers, a premier moving service provider, is seeking a dedicated and meticulous Claims Resolution Specialist to ensure our clients' claims are managed with the utmost professionalism and efficiency, while also protecting the interests of the company.

The Claims Resolution Specialist will be responsible for addressing all customer claims related to damages, missing items, or other concerns that arise during the moving process. This role is essential in maintaining compliance with the agreed-upon insurance policies, fostering positive relationships with clients, and ensuring that the company does not incur unnecessary expenses. Your contributions will be vital in delivering outstanding service to our claims customers.

Key Responsibilities:

  • Manage claims communications with professionalism and respect throughout the entire process.
  • Deliver exceptional customer service by promptly resolving issues and keeping clients informed about their claim status.
  • Exhibit positivity, patience, and empathy during the claims process.
  • Organize and maintain comprehensive records of open claims, including relevant documentation and images.
  • Document expenses related to resolved claims and maintain accurate records for auditing purposes.
  • Track and log repair services and associated costs, ensuring precision and quality.
  • Coordinate with repair services to obtain quotes, schedule repairs, and oversee payments.
  • Source appropriate replacement items for claims when necessary.
  • Calculate accurate payouts based on customer assessments and depreciation.
  • Uphold the PDX Movers brand and embody the company's core values.
  • Address additional tasks and responsibilities as needed to meet the evolving demands of the business.

Required Skills:

  • Strong personal organization
  • Effective time and task management
  • High emotional intelligence
  • Outstanding customer service skills
  • Planning and organizational abilities
  • Proficient data entry skills
  • Detail-oriented mindset
  • Ambitious and driven
  • Clear communication and negotiation skills
  • Creative problem-solving capabilities

Work Schedule:

  • Monday to Friday, with additional hours as required by business needs.
  • Standard hours are from 9 am to 5:30 pm.

Benefits:

  • Weekly Pay: Every Friday
  • Sick Time Accrual
  • Monthly Bonuses
  • Opportunities for Individual Growth
  • Health, Vision, and Dental insurance after 90 days of employment
  • Collaborate with an exceptional team

Are you ready to make a difference?

PDX Movers is committed to Equal Employment Opportunity and strives to attract, retain, develop, and promote the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by law. We are dedicated to fostering a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.