End User Computing Specialist

5 days ago


Boston, Massachusetts, United States Mindsprint Full time
About the Role

We are seeking a highly skilled and experienced End User Computing Specialist to join our team at Mindsprint. As a key member of our IT team, you will be responsible for designing and implementing innovative solutions to enhance user productivity and satisfaction.

Key Responsibilities
  • Environment Assessment: Conduct thorough assessments of current end-user computing environments to identify areas for improvement.
  • Solution Design: Design and implement EUC solutions that meet the evolving needs of our users.
  • Collaboration: Work closely with IT teams to deploy and manage desktop virtualization technologies, ensuring seamless integration and minimal disruption.
  • User Support: Provide expert technical support and training to end-users on EUC tools and applications, ensuring they have the necessary skills to maximize their productivity.
  • Documentation: Develop and maintain comprehensive documentation for EUC processes and procedures, ensuring consistency and ease of use.
  • Industry Staying Current: Stay up-to-date with the latest industry trends and emerging technologies related to end-user computing, ensuring our solutions remain cutting-edge.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 5+ years of experience in end-user computing or related IT roles.
  • Technical Skills: Strong knowledge of desktop operating systems (Windows, macOS) and mobile devices, as well as experience with EUC technologies (Windows, VDI, VMware, Microsoft 365).
  • Soft Skills: Excellent troubleshooting and problem-solving skills, strong communication and interpersonal skills.
Preferred Skills
  • Certifications: Certifications in relevant technologies (Preferred: Microsoft Certifications, VMware Certified Professional).
  • Scripting and Automation: Experience with scripting and automation tools (PowerShell, Python).
  • ITIL Certification: ITIL Certification.


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