Service Call Scheduler

3 weeks ago


Meridian, Idaho, United States Plumbing Solutions of Idaho Full time

About Us

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We are a reputable plumbing company with over 19+ years of service to our community. Our commitment to excellence has earned us a high standard for ourselves, and we strive to go above and beyond to earn our clients' trust and deliver results that live up to our legacy of quality.

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Role and Responsibilities

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In this dispatch position, you will play a vital role in maintaining our plumbing technicians' schedule by booking incoming calls and scheduling outbound calls. Your ability to prioritize calls based on job type urgency is crucial to the team's success. You will communicate effectively with our customers, handle their concerns, and resolve issues in a timely manner.

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Requirements

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  • ">
  • High school diploma">
  • Customer support experience or experience as a client service representative">
  • Strong phone contact handling skills, including the ability to actively listen">
  • Familiarity with customer relationship management (CRM) systems">
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We offer a competitive wage of $17-$20 per hour, along with excellent benefits and perks, including health insurance with a company contribution, a health savings account (HSA), paid dental, paid vision, paid life insurance, short-term disability, a 401(k) with matching, an employee assistance program (EAP), paid time off (PTO), holidays, vacations, paid day off for your birthday, and bonus incentives.

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Work Schedule

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This full-time position works Monday - Friday, 8 AM - 5 PM, located in Meridian, ID 83642.



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