Manager, Patient Access Services
2 months ago
Welcome to Hackensack Meridian Health, where our employees are at the heart of our mission to enhance patient care and foster a collaborative work environment. We are committed to promoting healthier lives for our patients while supporting each other in achieving our collective goals. Our workplace culture emphasizes teamwork, competitive benefits, and a strong community spirit. Together, we aim to innovate healthcare and create meaningful change.
We are in search of a Patient Access Services Manager to lead the comprehensive operations of our Patient Access Services. This role encompasses the management of patient registration, insurance verification, and cash collection at the point of service, among other critical functions. The ideal candidate will ensure adherence to departmental standards, devise effective staffing strategies, and cultivate a positive workplace atmosphere. Key responsibilities include training personnel, overseeing daily operations, and implementing enhancements to improve patient outcomes and financial performance.
Key Responsibilities:
- Oversee daily functions related to registration, cash collection, and insurance verification
- Provide education and guidance to team members regarding job-related updates
- Conduct performance evaluations and formulate staffing strategies
- Review and adjust staff schedules as necessary
- Collaborate with various departments to drive process improvements
- Address and resolve conflicts and issues in a professional manner
- Assist in policy revisions and maintain knowledge of regulatory requirements
Qualifications:
- Bachelor's Degree or equivalent professional experience
- A minimum of 5 years in Revenue Cycle Operations
- In-depth understanding of the health insurance sector and IT systems
- Strong customer service orientation
- Exceptional written and verbal communication abilities
- Proficient in Microsoft Office and/or Google Suite
Join Hackensack Meridian Health and contribute to a team that is dedicated to making a significant impact in the healthcare field. We provide competitive benefits and a nurturing work environment where your efforts are recognized and valued.
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