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Healthcare Customer Service Associate

2 months ago

Reading, Pennsylvania, United States Tower Health Full time
Position Overview

The Healthcare Customer Service Associate plays a crucial role in managing patient interactions, including registration, appointment scheduling, and providing exceptional customer support.

Key Responsibilities:
1. Accurately collect, document, and confirm insurance details.
2. Process preauthorization requests efficiently.
3. Handle copay and outstanding balance transactions.
4. Scan and organize documents into the Electronic Medical Record (EMR) system.
5. Perform various administrative tasks to ensure smooth departmental operations.

Interpersonal Engagement:
It is essential for the incumbent to maintain a positive and respectful communication style with patients, families, community members, vendors, colleagues, and healthcare providers.

Qualifications

Educational Background:
Completion of all required competencies and training for the position.
High School Diploma or GED, or relevant experience may be accepted in lieu of formal education.
Experience:
No prior experience is necessary.
Certifications:
BLS Certification may be required based on departmental needs.
Essential Skills:
- Proficient computer skills, including navigation and usage.
- Strong customer service abilities.
- Attention to detail.
- Excellent communication and interpersonal skills.
- General clerical proficiency.
- Familiarity with medical terminology.
- Competence in Microsoft Office applications.
- Ability to operate multi-line telephone systems.
- Effective multitasking and organizational skills.

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