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Customer Service Coordinator

1 month ago

Reading, Pennsylvania, United States Penske Truck Leasing Full time
About the Role

Penske Logistics is seeking a highly skilled and bilingual Transportation Customer Service Coordinator to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers across the country.

Key Responsibilities
  • Monitor route status and provide timely updates to customers
  • Communicate effectively with customers and drivers through verbal and written communication methods
  • Process customer requests and escalate non-routine inquiries to resolve operational issues
  • Collect and analyze data to identify trends and areas for improvement
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements
  • Previous customer service experience required
  • Bilingual skills (Spanish) required
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Regular, predictable attendance and flexibility to work weekends and holidays required
What We Offer
  • Competitive hourly rate
  • Great benefits package, including medical, dental, and vision insurance
  • 401(k) plan and associate referral program
  • Opportunities for professional growth and development
Why Penske Logistics?

Penske Logistics is a leading provider of supply chain management and logistics services. We take pride in our commitment to excellence and our dedication to our customers. If you are a motivated and customer-focused individual with a passion for logistics, we encourage you to apply for this exciting opportunity.