Service Advisor

4 weeks ago


Trenton, New Jersey, United States Haldeman Auto Group Full time
About Us
Haldeman Auto Group is a family-owned and operated business that prides itself on engaging with the community and offering great services at unbeatable prices. Our friendly staff is dedicated to providing a positive experience for our customers.

Benefits
• 401(k) Plan
• Vacation & Sick Time
• Opportunities for advancement
• Career Development
• Cross training for other positions
• Team building lunches

Responsibilities
As a Service Advisor, you will oversee service orders and the flow of the Drive Lane, ensuring customers receive prompt, courteous, and effective service. You will take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression. You will also provide concierge support for owner inquiries, distribute work between technicians efficiently, and maintain Customer Happiness scores at or above company standards.

Qualifications
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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