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Strategic Account Operations Manager

2 months ago

Mountain View, California, United States Athelas Full time
About the Role

We are seeking a highly skilled Operations Manager, Strategic Accounts to join our team at Athelas. As a key member of our Operations team, you will play a pivotal role in driving business growth and process improvement across our organization.

Key Responsibilities:

  • Standardize and improve internal and client operations to enhance quality, reporting, and efficiency.
  • Drive client growth through operational optimization and new growth initiatives.
  • Develop and standardize internal processes, reporting, training, and documentation as we scale our customer base.
  • Ensure the efficient and timely execution of all essential aspects of internal operations projects.
  • Engage in cross-functional collaboration with key internal stakeholders, including Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
  • Break down complex, challenging business problems.
  • Own execution and outcomes.
  • Drive operational metrics (process throughput, defect rate, etc.).
  • Understand the business in-and-out to be proactive about solving emerging problems.

Requirements:

  • 4+ years of experience in consulting, investment banking, and/or operations at a fast-paced growth tech company.
  • Experience with data analysis and developing data-driven solutions to new challenges.
  • Familiarity with SQL is a requirement.
  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
  • Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
  • Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.
  • Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.
  • Strong Leadership: You have solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget with your team.
  • Business Oriented: Ability to dive into an area of the business, understand business needs, and facilitate Executive decisions on improvements and best practices.
  • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests.
  • Data Oriented: Ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate with ease.
  • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.
  • Proficient in Retool, Gsuite is a plus.
  • Experience in the healthcare tech (RCM, EHR, etc) space is a bonus.

Why You'll Love Working at Athelas:

  • Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector.
  • Strong Backing: We are backed by top investors, including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, and Elad Gil.
  • Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We've achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
  • Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.