Customer Quality Engineering Manager

2 days ago


Chippewa Falls, Wisconsin, United States TTM TECHNOLGIES INC Full time
Job Title: Customer Quality Engineering Manager

TTM Technologies Inc. is seeking a highly skilled Customer Quality Engineering Manager to lead our efforts in achieving and adhering to high-quality printed circuit boards. As a key member of our team, you will be responsible for managing cross-functional teams to gather, assess, and prioritize product and customer requirements, ensuring revenue and customer satisfaction goals are met.

Key Responsibilities:
  • Manage the IPC 6012 module training program and serve as the site IPC 6012 expert.
  • Direct engineering and technical resources in evaluating, disposing, and taking corrective action on internal product quality.
  • Lead technical support staff in troubleshooting internal and external failures to assess containment, root cause, and corrective measures.
  • Manage Customer Corrective Action activities, utilizing and teaching effective investigation, writing, and communication skills.
  • Plan, develop, and manage the departmental budget.
  • Develop and utilize Quality reporting metrics and tools to drive financial improvement through increased product yield.
  • Work directly with external customers and support groups to ensure customer requirements are understood and met.
  • Manage microsection and wet process resources to support product delivery, engineering testing, and failure analysis in the most cost-effective manner.
Requirements:
  • Excellent understanding of customer requirements, governing specifications, and manufacturing capabilities.
  • Ability to assess process gaps in capability and compliance to champion data-driven solutions.
  • Effective communication with Engineering, Operations, Production Control, Sales, and site management.

TTM Technologies Inc. is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.



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