Customer Service Representative
5 days ago
**About the Job**
We are seeking a highly motivated and customer-focused Club Pickup Specialist to join our team at Sam's Club. This role is responsible for ensuring club pick up orders are filled efficiently and effectively, while providing exceptional member service.
Key Responsibilities:
- Contacting members to notify them when pickup time is delayed
- Informing members when products are unavailable (for example, out of stock)
- Offering members alternative product options when needed
- Ensuring products are selected and packaged according to company policies and procedures
- Ensuring items are dispensed when members arrive for pickup
- Resolving member issues and concerns
- Promoting the company's products and services
Requirements:
- Able to maintain a positive attitude and provide excellent customer service
- Ability to work in a fast-paced environment and multitask
- Strong communication and problem-solving skills
- Able to stand for long periods of time and move around the store as needed
What We Offer:
- A competitive hourly wage range of $16.00 to $23.00
- A performance-based bonus award system
- Health benefits including medical, vision, and dental coverage
- Financial benefits including 401(k), stock purchase, and company-paid life insurance
- PTO and parental leave benefits
- Short-term and long-term disability benefits
- Company discounts and Military Leave Pay
About Us:
Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing exceptional customer service and creating a positive shopping experience for our members.
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