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Educational Technology Specialist

2 months ago


Greenville, South Carolina, United States Mailprotector Full time

Position Overview:
The Technical Education Coordinator at Mailprotector is responsible for leveraging a comprehensive understanding of our offerings to develop and curate training and educational materials.

This role plays a vital part in disseminating knowledge that equips our partners and team members with the skills they need to excel. The support provided is entirely remote, focusing on coaching, advising, and training partners and vendor teams on effective strategies for promoting and delivering Mailprotector services to end-users.

Key Responsibilities:
- Design engaging learning experiences tailored to diverse audiences, including self-paced eLearning modules, knowledge base content, and live webinars.
- Ensure that all training materials are accurate, engaging, and user-friendly.
- Continuously update and enhance content based on feedback and emerging information.
- Simplify complex technical concepts for better understanding.
- Communicate effectively through video platforms.
- Demonstrate empathy by understanding the perspectives of others.
- Pursue personal and professional development actively.
- Thrive in a small company culture that values autonomy and responsibility.
- Have a background of one to three years in a technical training capacity.

Minimum Qualifications:
- High School diploma or equivalent; a four-year degree in a related field is preferred.
- Proven experience in training and development roles.
- Familiarity with effective learning methodologies.
- Ability to utilize templates and guides for content preparation in a learning management system (LMS) and curriculum design.
- Quick learner of new software and systems.
- Proficiency with graphic design tools, video editing, and instructional content formatting.
- Experience in training, coaching, or mentoring is advantageous.
- Familiarity with screen capture software for tutorial creation.
- Adaptability to evolving technologies and processes.
- Strong verbal and written communication skills in English.

Core Competencies:
- Collaborate with subject matter experts to gather essential insights.
- Prioritize tasks effectively.
- Meet deadlines consistently.
- Self-motivated and proactive.
- Exhibit professional interpersonal skills.

About Mailprotector:
Mailprotector specializes in designing, building, and supporting solutions that enhance email security and optimization. Our operations are conducted through a network of channel partners who depend on us for this critical service.

Company Values:
- Finish Strong: We are committed to overcoming challenges to achieve our goals.
- Own Your Work: We take initiative and responsibility for our tasks.
- Pursue Excellence: We strive for greatness in all our endeavors.
- Stay Humble: We value teamwork and the success of others.
- Be Curious: We foster a culture of continuous improvement and innovation.
- Invest In Others: We prioritize authenticity and integrity in our relationships.
- Sweat The Details: We pay attention to the finer points that make a difference.

Additional Information:
Our interview process is thorough, designed to ensure the right fit for both the candidate and the role. We value cover letters highly and seek creative, intelligent, and hardworking individuals who want their contributions to be meaningful.