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Clinical Liaison Specialist
2 months ago
We are seeking a highly skilled Clinical Liaison to join our team at AdaptHealth LLC. As a Clinical Liaison, you will play a critical role in providing exceptional patient care and ensuring seamless delivery of our home medical equipment services.
Key Responsibilities- Provide coverage at lab locations as liaison, as well as provide coverage for in-office and at-home PAP setups.
- Market and qualify patients for our services, collecting necessary medical records to ensure compliant referrals and entering referrals into our EMR system.
- Setup, demonstrate, and educate patients on respiratory therapy equipment in the office, lab, or patient's home, and complete appropriate documentation.
- Assist with out-of-office/home setups and in-lab setups of PAP devices and masks.
- Develop and maintain working knowledge of current HME products and services offered by the company.
- Monitor patient compliance under the supervision of the manager using appropriate technology and compliance tracking systems.
- Coordinate all schedule requirements creating orders for new CPAP/BiPAP starts, as well as process reorder requests.
- Maintain good relations with clients and consult with referring physicians regarding patient treatment, medical conditions, and home environments.
- Assist in resolving client equipment problems under emergency conditions when appropriate.
- Assume on-call responsibilities in accordance with company policy.
- Assist in the inventory management of respiratory equipment and supplies.
- Report equipment hazards and/or product incidents as required in accordance with company policy.
- Train and educate patients and caregivers on the use of equipment and answer any inquiries related to services or equipment.
- Inform new patients about their rights and responsibilities, whom to contact with questions, and how to contact the billing department.
- Responsible for informing patients about patient satisfaction surveys.
- Responsible for initiating insurance verification process and informing patients of their financial responsibility.
- Discuss insurance coverage with patient and arrange payment of patient's financial responsibility.
- Obtain all required information and medical documentation to ensure complete, accurate, and timely processing of referrals.
- Conduct sales & service rounds within assigned locations, promoting products and services provided.
- Identify programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction.
- Assure that diagnoses and disease-state warrant the need for prescribed equipment and services from a reimbursement standpoint.
- Suggest alternative equipment or services as warranted based on reimbursement limitations.
- Maintain working knowledge of assigned Health Systems' electronic medical records, as well as AdaptHealth electronic systems.
- Coordinate with other departments to minimize delivery expenses and provide efficient service to customers.
- Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
- High School Diploma or equivalency
- Two (2) years of HME experience is required
- Valid and unrestricted driver's license from state of residence
AdaptHealth LLC is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.
